Subscription & Billing

Admin Panel → Subscription & Billing tab manages your plan and payments. Payments are taken securely via Stripe — SemAgent can't see your card details. Stores that use the Shopify app pay through Shopify instead.

Current plan

• Plan name + status badge (e.g. Active, Trial, Past Due, Canceled) and $X/mo.
• Trial: 7-day trial + N days left. The trial starts with a card and auto-converts to the paid plan when it ends; cancel anytime. If you cancel and the trial ends, an ⏰ Your Trial Has Ended banner → View Plans.
• Choose Plan / Change Plan → goes to the pricing page. More: Plans & plan-gating.

Stores billed through Shopify

If your store uses the SemAgent Shopify app (you installed it from the Shopify App Store), you choose your package on Shopify and pay through Shopify; charges appear on your Shopify bill. This is Shopify's rule. This screen shows the Your package is billed through Shopify card and a Change package on Shopify button.

• Sign-up and trial: a sign-up that comes from a Shopify install asks for no card. Paid packages have a 14-day free trial.
• Choosing or changing a package: when you connect your store without an active Shopify package, Shopify's plan page opens by itself; opening the app from Shopify also brings you there until a package is chosen. The button on this screen opens the same page. When you approve a package there, Shopify brings you back to this screen and the package is switched on right away; then use the Turn on the chat bubble in your theme link shown here to add the bubble to your theme.
• If the package can't be applied automatically: a note appears on this screen. Email [email protected] and our team will apply it manually.
• Cancelling and end of cycle: a cancellation made on Shopify shows up within 15 minutes. If a subscription is set to end at the end of the cycle, your package lasts until then. When the subscription ends, the account moves to the free Pop-up package; your data is not deleted.
• No Stripe screens: Stripe plans, the card trial, extra credits and the Stripe portal are not shown for these accounts. Your invoices appear in your Shopify admin. If your credits run out, upgrade your package on Shopify.
• Switching from Stripe to Shopify: if you subscribed with Stripe on our website and then connect your store with the Shopify app and approve a package on Shopify, the Shopify package takes over. Your Stripe subscription is cancelled at the end of its period: the period you paid for runs on and doesn't renew, so you never pay twice. If Stripe can't be reached at that moment, the package isn't applied and the note above appears.

What each package includes: Plans → Shopify packages.

Usage card

Monthly Usage (or Trial Usage): the row is Credit Usage (credit model) or Message Usage — used / limit, a bar and N% used. Extra indicators: projection (📊 At this rate, you'll reach your limit in N days), overage (⚡ Overage…), an 80% warning and Counter resets in N days. Metric meanings: Usage metrics.

Buy Extra Credits (top-up)

When the credit model is active, you can buy extra credits on top of your monthly allowance. Packs:

Pack	Price
1,000 credits	$12
5,000 credits	$55
10,000 credits	$100

Payment is taken via Stripe; your remaining extra credits show on the card as Current top-up credits. Stores billed through Shopify don't see this section.

Payment info

Open Stripe Portal to update your payment method, view your invoices, or cancel the subscription. "Payment information is securely stored by Stripe. SemAgent cannot see your card details." Stores billed through Shopify don't see this section.