User Guide
Support
Admin Panel → Support tab is a contact form to reach our team directly. A self-serve FAQ tab also offers quick answers.
Contact form
The Contact us card has two fields:
| Field | Description |
|---|---|
| Subject | A short title (e.g. "Billing question", "Technical support"), up to 100 characters. |
| Message | Describe your issue/suggestion in detail; up to 2000 characters (with a counter). |
When you press Send, your message reaches our team: "Your message was sent successfully. We'll get back to you soon."
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This form sends a ticket/email — it's not a live chat or ticket-tracking screen. The reply comes by email.
FAQ tab
A separate FAQ tab in the Admin Panel offers ready answers to common questions — a quick look before writing to support.
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If it's a technical topic, search these docs first (Ctrl+K). Most "how do I" questions are answered in the User Guide and Troubleshooting pages.
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