SemAgentWidget Settings
Admin Panel → Widget Settings governs how the widget behaves rather than how it looks: rate limiting, the pre-chat form, and canned responses for human agents.
Rate limit
The maximum number of messages one IP address may send per minute. It caps abuse and unexpected credit burn. Set 0 for no limit.
Pre-chat form
When on, the widget asks the visitor for contact details before the chat starts. You choose which fields to request: Name · Email · Phone. At least one field must be selected.
This is a trade-off: the form adds a step before the conversation and some visitors will drop out. In return you can reach the person afterwards. Valuable for sales and lead capture, usually unnecessary for pure self-service support.
Canned responses
When an agent takes over a chat, they can send frequently repeated answers with one click. Each canned response has a title (the short name the agent sees in the list), content (the text sent into the chat) and a category: General · Shipping · Returns · Orders · Payment.
The feature has its own switch; when it is off the list is kept but not shown to agents.
Canned responses are for the human agent, not the assistant. What the assistant says is shaped by the system instructions and the knowledge base.