SemAgentWhat is SemAgent?
SemAgent is a multi-tenant customer conversation platform: a knowledge base built from your site, documents and forum; an assistant that answers with citations from that base; and an inbox that hands the conversation to your team when the answer is not enough.
The problem it solves
General-purpose chatbots struggle in customer support in two places. First, they make things up (hallucinate) and cannot show where an answer came from — telling a customer something false costs more than saying nothing. Second, when they cannot answer, they cannot hand the conversation to a human cleanly; the customer explains everything from the top.
SemAgent solves both in one flow: every answer is grounded in your content and shows its source; below a confidence threshold it says "I don't know" instead of inventing; and when a handoff is needed, the conversation lands in your team's inbox with a summary and a priority.
Two surfaces, one assistant
The same assistant runs in two places and uses the same knowledge base — what you teach one, the other knows:
| Surface | Who uses it | What it does |
|---|---|---|
| The widget on your site | Your visitors | Answers from your knowledge base, with citations. With Shopify or WooCommerce connected, it gives live product, stock and order information. When it cannot solve the issue, it hands off to your team. |
| Panel chat | You and your team | You ask your own content — "where did we write that policy", "what's the status of that order". It is not exposed to visitors. |
Start here: Build your knowledge base · Widget setup & persona · Panel chat.
What it is built on
- Strict-KB grounding: answers come only from your content; below the threshold it says "I don't know" rather than inventing, and it shows the line it quoted.
- One inbox: widget, email, WhatsApp, Instagram and Telegram on one screen. When the same person writes on several channels, their other conversations show on one customer record once their identity is proven or your team adds them to it; each conversation stays in its own channel (how it works).
- Multi-tenant: each tenant's knowledge base, sources, persona and conversations are isolated — no other tenant can ever reach them.
- Turkish-first & GDPR/KVKK-compliant: consent-based retention, view and delete; "we don't train on your data".
Is it for me?
| Need | Answer |
|---|---|
| Answer visitor questions on my site automatically, with citations | Yes — that is the widget's job |
| Answer order, stock and product questions with live store data | Yes — Shopify and WooCommerce connect |
| Collect support conversations from five channels on one screen | Yes — Conversations |
| An autonomous agent that does work in email, calendar or a database | A separate product: agent.semagent.ai |
For a more detailed comparison: Platform.