SemAgentHow-to
KB folders
As your knowledge base grows, dozens of sources and documents pile up. Folders let you organize them into meaningful groups — e.g. "Products", "Return policy", "FAQ".
What they're for
- Group sources and documents into named folders.
- Management gets easier: you see what's where at a glance.
- Expertise templates can ship with their own folder structure too — see Expertise templates.
Effect on retrieval
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Folders are organizational — explicit, flat and managerial. They do not change search/retrieval: when the widget looks for an answer it uses the whole knowledge base, not bounded by a folder. So a folder is order, not a filter.
Usage
Create a folder from the knowledge-base panel and assign sources/documents to it. You can reorganize, rename or remove folders at any time.
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