SemAgentAnswer Review
Admin Panel → Answer Review collects the feedback your assistant's answers received, so you can look at the ones marked negative and fix your knowledge base.
Answer votes
Every answer in the widget and in panel chat carries a 👍/👎. This screen collects them: positive, negative, positive rate and share of answers voted on. The period can be 30 days, 90 days or a year, and votes are also split by source (widget / panel chat).
Why the share of answers voted on matters: a 90% positive result means something quite different if only 2% of answers were voted on. That is why it is shown as its own measure. With no votes in the period the percentage is not computed — instead of printing zero, the screen says there is no data yet.
Conversation satisfaction
The score customers give at the end of a chat (CSAT) is a separate card: average score, how many people rated, and the response rate. It is not the same as answer votes — one measures a single answer, the other the whole conversation.
The list of voted answers
Below, the answers themselves are listed: the question and the answer given. Each card shows the vote (Negative/Positive), its source (Widget/Panel chat) and the date. If the team member who voted in panel chat wrote a note, it appears on the card as Note; widget votes never carry a note. You can filter by Negative · Positive · All. The screen opens on the Negative filter — that is where the thing to fix is.
Write the right answer next to a negative answer (shown to roles that can edit the knowledge base) opens two boxes in the card: Question and Right answer. Copy the assistant's answer and edit it lets you start from the assistant's answer. Save to knowledge base adds the Q&A to the knowledge base's Corrected answers folder; from then on the assistant uses this answer for this question, and the card says Corrected. The same Q&A isn't added twice; if the folder is turned off for the assistant, the screen says so and links to the Knowledge Base. Conversations has the same path for agent replies: Add to knowledge base.
When you see a bad answer, the quickest fix is Write the right answer. If the problem is in a document (missing information, wrong or outdated content), fix the source in the knowledge base too: the assistant builds answers from the knowledge base, so fixing the source fixes every similar question.
Measured signals only
This page shows what was measured: 👍/👎 per answer and the end-of-conversation satisfaction score. It does not produce an unmeasured judgement such as "was the answer correct".