SemAgentFAQ, testing, gap report
A knowledge base isn't set-and-forget; it's fed. Three tools make this feeding loop easy: the auto-FAQ, answer testing and the unanswered-question report.
Automatic FAQ generator
Ready-made question–answer pairs are extracted automatically from frequently asked topics. You can edit, add or remove them. A well-curated FAQ gives a consistent answer when the same question is asked in different ways.
Answer test pipeline
Before going live, run sample questions: you see each question's answer and which source it came from. If an answer is unexpected, you find the source, fix the KB, and test again.
Unanswered-question report
The real customer questions the widget couldn't answer accumulate in the panel. This list is your knowledge base roadmap: each unanswered question points to content you should add.
Healthy loop: Publish → read the unanswered-question report → add missing content / crawl a source → test. Within a few weeks your answer rate climbs noticeably. Grounding explains why it couldn't answer: Answer quality.