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User Guide

Sources

Admin Panel → Sources shows where your knowledge base content came from. Knowledge Base shows documents and Crawl shows the process; only this screen answers "which address produced how many documents?".

The Sources screen with sample data The Sources screen with sample data
The Sources screen, with sample data. The last row shows why this screen exists: blog.example.com is configured as a source but has never put a document into the knowledge base. The orange warning above the table is about the same source.

What it shows

Each row is an origin: a sitemap, a single URL, a store page, the files you uploaded or the text you entered manually. The row tells you how many documents that origin produced, when its latest content arrived, and its crawl schedule if it has one. Rows are sorted by document count; sources that never produced a document come last.

KindWhat it means
SitemapAddresses crawled through a sitemap.xml.
Single URLOne page you added by hand.
Store pagePolicy / FAQ / about pages pulled automatically from a connected e-commerce store.
Uploaded filePDF, Word, Excel, CSV, text and similar uploads.
Manually entered textContent written straight into the Knowledge Base.

The most important thing this screen can tell you

⚠️

"Configured but produced nothing." If a sitemap is set up as a source yet no document ever reached the knowledge base, a warning with this title appears above the table and the source is listed last with 0 documents. The crawl may never have run, the address may be unreachable, or the page may be empty. If the crawl never ran, the row says never crawled; start the crawl from the Crawl screen. If it did run, the Crawl column shows the date of the last crawl (red if it ended in an error); the last status is on the Crawl screen. No other screen shows this — in the Knowledge Base you see the documents that exist, never the ones that do not.

Nothing is written here

Sources is a derived view: the numbers are computed from knowledge base records and nothing is changed on this screen. Use Knowledge Base to add or remove content and Crawl for schedules; the Go to Knowledge Base and Go to Crawl buttons in the page header take you there.

🗂️

Not to be confused with its neighbours: Knowledge Base shows documents, Crawl shows the process, Data Sources shows external integrations. Only this screen answers "which address produced how many documents?".

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